Awful experience.  We were in Target looking for a particular toy for Christmas.  They did not have it and told us they would not have it until after Christmas, so we went to Target online and ordered the item with hopes that it would arrive before Christmas.  We happened to be in the same store the next day, and they had it, so we bought it.  Upon going to my online Target account, I found out the the item would not even be shipped until a month later, so I decided to cancel the order.  They do not give you the option to do that online.  I called customer service and they REFUSED to cancel the order.  They said all we could do was accept the package, take it back to Target and get our money back.  That's ridiculous.  I asked to speak to a supervisor.  The rep allowed it, but said he would tell me the same thing.  After a 15 minute wait, the supervisor agreed to cancel the order and refund my money that instantly went through my bank account.  We will see if it really happens.  Terrible customer service. 

I ordered two presents for my niece on 10/22/08.  Four weeks later, the first present was "out of stock".  What's the point of online shopping if they don't know if it's in stock.  The second present (Christmas gift) is now delayed until Feb 5th.  Keep in mind, it's two weeks before Christmas and now I'm scrambling for a gift to order cross country. 

Horrible Customer Service, Horrible Return Policy...

They dont tell you that even if the products are in the original boxes and wrapping, you cannot return the items even for store credit if its more than 35 dollars.  So, basically, if you buy someone a gift or recieve a gift bought From Target and want or need to return it, you are screwed if you dont have the reciept.  Huh, well I thought thats one of the reasons people buy from reputable places to begin with.  Well, we wont be buying from Target anymore.  I'll drive a little farther and go to WALMART.

***Please note that not only were there problems with the furniture we ordered, but the Customer Service we received was BEYOND horrible! We ordered the Mission Bench and it arrived quickly -- with a completely split base-board. The Target.com rep was ...
Read More

target is a great store.  The one time I had a mishap with one of my orders, they took care of it promptly.  My order was sent back by our imcompetent postmaster. I was pretty upset because these items were for my daughters birthday. When I called customer service and told them what had happened, the very nice lady on the other end of the phone went through my order with me item by item to see what was still available.  Then, she upgraded me to two day delivery (so the ups would bring it) for free!  I just don't know where else you are going to recieve service like that.  Many times when I read complaints about a store, it's the customer's fault, or they are just not satisfied, even if a business has resolved the issue.  The people who complain about target's shipping should know that target often runs free shipping promotions.  Most people have never been in business for themselves and don't know how difficult it truly is.  Things are going to go wrong, it's how a place deals with these things that matters to me. 

Target.com is a great site to shop from. It is very user friendly and I have never had any problems ordering from this site.I found out I was pregnant in 2006 and decided to register at Target since there was a Target pretty much everywhere. I ...
Read More

I ordered a small shelf unit to hang on the wall in my bathroom that cost $44.99 BUT.....the shipping cost was $25.00!!! I cancelled my order because of the high shipping cost.   Does Target really want to sell online???  Other big online companies do not charge these unreasonable rates and many ship for free.  Target's criteria for reduced or free shipping is next to impossible to meet; too restricted.

Purchased a heavy black living room table,came and was packaged defective right from the get go, who ever put it in the box knew it had a chunk of black wood missing from the bottom of the leg,we noticed this after my husband had it all put together ...
Read More

I placed order for several thousand dollars (~2500) hoping to use 10% off deal when open Target Visa card. However, they did approve with temp limit of 250$, which means at most you can save 25$. It is not mentioned anywhere that the 10% off had a ...
Read More

I had ordered from Target.com previously and been happy, but I had a horrible experience this spring with them. I had a premature baby and was looking for a sling to buy to carry her in. I found great one on target.com that no one seemed to carry in ...
Read More

Last year I was searching for a dainty princess lamp for my daughter's room. I searched high and low, on and offline. I am picky by nature and just was not happy with any that I saw. I saw many lamps with cartoon characters...they would be the perfect ...
Read More

Target has a horrible exchange policy. I just had a baby shower and received a duplicate gift from target. The item had a Target sticker still on it but they would not take it back! Do not buy any gifts from target because unless you have a receipt they will not take it back! Customer service can not even work with the customers on this. I work in retail at the headquarters of a major retail company and am outraged by this. You should not waste your money in this store!

Target is an on line store that my wife and I shopped at a few times. While we like the store that we go to in our state. We were not very fond of the web site store. I would have to say that our over all experience was pretty lousy. I will get in to ...
Read More

The one store I really miss having locally is Target. We have others - Home Depot and Lowes are new, and there has been a Wal-Mart present since before we moved up here. But I used to spend a good deal of time and money in Target back in ...
Read More

I have been a loyal customer of target,since opening in Spokane Wa. (Many years). I own my own business and have been shopping on-line for over two years. I recently was shopping on-line and accidentely ordered a crib, we were just looking. An hour later I realized it when I got my email. I called immediately. I was informed I would have to receive it and then later return it to the store.
Needless to say we decided to keep it when it arrived since I had to pay $90.00 in shipping charges. We received it two weeks later. It was defective and damaged from shipping. I took it in to exchange it and was told that target on-line would NOT approve it. Had to ship it back,confirm the return, and then they would send another.The baby wont need one by the time we could get it again! I will not shop on-line target again.
Huge hassle and not worth the time of day.

I love this store but sometimes when i buy some shirts on there it's hard to tell how thin they are. Sometimes they're so thin you can see right through them. It would be good know before I bought it.

I purchased a portable baby stroller from Target for a baby shower gift (my granddaughter was registered with Target for her baby shower). The stroller cost $49.95. I was charged $24.99 for shipping and handling. (I chose "standard shipping" -- no special "hurry up and get it there". It is supposed to be delivered in 2-3 days.

I consider this outrageous and will NEVER order anything to be delivered from there again. I, unfortunately, was not paying much attention to the shipping charges until I had placed to order. However, I had wanted her to have something that she really wanted and since she was register at Target, I decided to find something on her list to order. And since I live in Florida and she lives in Arizona, I thought shopping the Gift Registry was the right thing to do. Had I been paying more attention, I would have taken note of the brand name and shopped further online for a better deal. Live and learn.

To add insult to injury, Target does not offer a "message" to be added or "gift card" to be included with the delivery.

Very fast shipping and good price
It's always a pleasant experience buying from target.
Merchandise was what I expected.I will shop here again.

Will order again in the future.And pleasure to do business with.The product was what i expected. Online purchase was straightforward. On both purchases, I was buying gifts. -------------------------------------------------------------------------------

I bought a GPS navigator from Target.com on sale. The item was defective. I called Target.com customer service to exchange it. They said they do not do exchanges and that I would have to just return it and repurchase it at the new higher price. I argued on the phone with the representative for an hour. I even asked to speak with a supervisor, but they never transfered me to one.

I then filed a Better Business Bureau (BBB) complaint. Target told the BBB that they never told me I would have to pay the higher price!

Stay away from this company.